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26901 Agoura Road, Suite 250 Calabasas, CA 91301


3846 E Anaheim St, Long Beach, CA 90804

Pay Online(818) 888-8052

Residents

FREQUENTLY ASKED QUESTIONS

About Residents

In the event of an emergency, please first dial 911 if it is deemed necessary. For an after-hours maintenance emergency, you may reach an after-hours Mashcole representative by dialing (818) 888-8052 and selecting “9” when prompted.

You may reach any of our Regional Property Supervisors by calling (818) 888-8052 and dialing the extension for any representative below:

SUPERVISOR DIRECTORY
Pet policies vary from property to property and depend upon the building owner’s specifications. It is best to first ask the property manager to see what the specific policy is for that building or unit. If pets are accepted, a pet deposit will need to be collected. Additionally, pet rent will be collected per month along with your normal monthly rent for that unit.
Your deposit will be mailed within 21 days after vacating in accordance with California law.
No, you cannot use your deposit for your last month of rent.
By ensuring that you have a zero balance on your account ledger by the time you move and doing a pre-move out inspection to identify items that will be charged, and correcting any chargeable damage inside the premises.
Residents must give notice of intent to vacate in accordance with the terms of your lease and California law.
Roommates are jointly and severally responsible under the lease. However, we can work with you to see if you can qualify on your own or get another approved roommate.
No, you cannot sublease.
If you want to move out and your lease will expire in thirty days or your tenancy is month to month, you must provide a 30-day notice.
Any violation of your lease is just cause of eviction.
Call your property manager for maintenance emergencies. For an after-hours maintenance emergency, you may reach an after-hours Mashcole representative by dialing (818) 888-8052 and selecting “9” when prompted.
Please call your property manager.
If the clog was caused by you, it will be your responsibility to unclog the sink or toilet.
Notify your property manager.
Notify your manager.
Call the utility company.
Check with your property manager before you make any changes.
On the first of the month, unless otherwise noted in the lease.
We give 3 days of grace period. Please refer to the lease.
You can pay the rent online or mail a check to the office.
Yes, it can.
Submit completed application with proof of income, ID, and credit check fee.
The application fee covers the cost to run the application.
Yes, renter insurance is required.

26901 Agoura Road, Suite 250 Calabasas, CA 91301
Satellite Office: 3846 E Anaheim St, Long Beach, CA 90804

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