FREQUENTLY ASKED QUESTIONS

Each adult applicant is to fill out an application, describing their employment and residential history, credit information, and other general information which will be useful while deciding if the candidate is ideal for an apartment. Upon each application submittal, copies of current government-issued IDs are taken in addition to running a credit report for each adult and/or co-signer that applies.

In order for a resident to rent a unit s/he must hold valid rental insurance. Mashcole has partnered with apenroll (www.apenroll.com/) to ensure that obtaining renters insurance is simple.

It is imperative that Mashcole looks for applicants who make good, long-term residents. After going through a rigorous vetting process, we ensure that we only accept financially responsible residents, thus resulting in a steady stream of income for your property.

Residents must produce a current government-issued ID (driver’s license, state ID, passport, military ID). Copies are kept securely on file during the length of the resident’s stay. If roommates need to be updated during the length of stay, the lease is updated, and the new resident IDs are added to the resident file.

Just like where you choose to live and for how long, a resident’s stay is never a precise amount of time. Each resident is initially bound for a 12-month lease, and then may choose to go month-to-month after that period of time or choose to re-sign their lease. Should a resident choose to break their lease before the end of the 12-month period, s/he may be at risk of incurring fees.

We do everything in our power to make sure that each unit at your multi-family property gets (and remains) rented at top-dollar. We know that keeping your properties at maximum capacity is imperative to reaching your financial goals.

Mashcole works with the owners to create a payment schedule that is right for you.

Our team processes rent checks and money orders they day they are accepted, ensuring that cash flow for your property is always present. Mashcole additionally works with Paylease (www.paylease.com) to accept monthly online rent payments.

Rents may be collected in one of several ways. Rents can be hand collected, dropped into a centralized drop-box, or mailed to one of Mashcole’s locations:

Mashcole Property Management, Inc.
26901 Agoura Road, Suite 250
Calabasas, CA 91301

Mashcole Property Management, Inc.
3846 E. Anaheim St.
Long Beach, CA 90804

Rents are processed on an ongoing basis, so payments quickly enter the property’s bank account; funds are made available immediately for utilities, repairs, savings, and more. Mashcole additionally works with Pay lease (www.paylease.com) to accept monthly online rent payments.

Needless to say, this is a base by case basis as each property is completely unique. Factors such as building location, unit sizes, amenities, and so much more vary depending upon the property. Mashcole takes into careful consideration of the current cost of each unit and creates frequent market surveys to compare similar properties within the local area.

We perform regular market surveys for each of our properties. Mashcole takes into accountability aspects such as square footage, location, amenities, date of last remodel, and more to determine how our properties rank to others within the same neighborhood.

Upon signing a lease, a resident must additionally submit a security deposit for the unit. This not only is held in case of resident suddenly moves out in the middle of their lease, but this is additionally used for and cleaning fees and/or potential damages done during the resident’s stay. Essentially, any damages that are done to said unit are paid for by the resident.

Our goal is to oversee the day-to-day operations of each and every asset as if it was our very own home. We strive to provide service, integrity, trust, and profitability to all our clients. Mashcole‘s key personnel have extensive experience in multi-family property management. Their strongpoints range from due diligence, inspection services, aggressive rent maximizations, resident retention, screening, and renovation projects. It is imperative to the operations of your asset that the staff at your multi-family property is ready, willing, and able to serve all clientele.

Property managers have the key role of making sure your property is updated, safe, and profitable in every way. Our property managers work hard to ensure your residents are happy, that the property is following codes and regulations with the city, and make sure that your asset remains profitable. We take the time to make informed decisions about everything from repairs, to rent increases, to screening, and more. Essentially, Mashcole’s property managers are not only knowledgeable themselves, but they handle each situation with care and thought. Whether it’s collecting monthly rents, seeing through unit repairs, communicating with residents, and more, our team has what it takes to get the job done.

Property owners hear from Mashcole staff at least once a week, as regular rent roll reports are run on a regular basis. Communication is dependent upon residents, project statuses, and more. Simply put, property owners can hear as much or as little as they want at any given time.

We pride ourselves in setting our company apart from the competition. We strive to stay at the top of our game and remain up-to-date about area trends, market surveys, laws, and codes, create open communication with residents, and more. Mashcole Property Management, Inc. is a reputable company, managing properties as far north as Fresno, and as far south as San Diego within the state of California.